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Repair & Maintenance

Perfect maintenance and repair of your Leica products worldwide

In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.

As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.

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How to place a repair order

Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:

Send us the product via mail, courier or parcel service. Please enclose your name, address, phone number, fax or e-mail address and a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).

To place your repair order, please download the form "Repair and Service Form" below and enclose it to your shipment. 

Send to:

Leica Camera Inc.
Leica Camera USA Inc.
5th Floor 500 Frank W. Burr Blvd.
Teaneck NJ 07666

phone: 800 222 0118

For photo products:
Terms and Conditions Repair and Distance Sales
English
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pdf (73.8 KB)
Repairform_Photo_USA_202102.PDF
Format
PDF (426.32 KB)
For sport optic products:
Repairform_SO_USA_202102.PDF
Format
PDF (318.88 KB)
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Pick-up Service

Leica’s exclusive Pick-up Service is quickest and easiest way to send in your Leica product for service. Simply give our Customer Care Representatives or your local Service Partner a call. Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.

This service is free of charge under warranty. However, you may also take advantage of this service outside the warranty period for a small fee.

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Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E

The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.

In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.

Please contact our Customer Care.