Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of the finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope, or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product via mail, courier, or parcel service. Please enclose your name, address, phone number, fax or e-mail address, and a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To place your repair order, please download the form "Repair and Service Form" below and enclose it in your shipment.
Send to:
Leica Camera Inc.
Leica Camera USA Inc.
5th Floor 500 Frank W. Burr Blvd.
Teaneck NJ 07666
phone: 800 222 0118
Sensor cleans
Over time, dust can accumulate on the sensor of a digital camera, leading to unwanted dark spots on your photos.
To ensure the best possible image quality for your Leica digital camera, Leica offers a professional sensor cleaning service. Our specially trained Leica technicians use state-of-the-art technology to remove dust particles, allowing you to use your camera once again with flawless digital quality.
If you would like to inquire about the cost or arrange a sensor cleaning, please contact the experts at your nearest Leica Customer Care Center.
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange, we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
Please contact our Customer Care.
