Repair & Maintenance
In photography, your knowledge matters just as much as using the finest optical elements. That’s why our factory and local technicians know Leica products inside out. Whether you own an M-Camera, a spotting scope, or binoculars, they’re here to help you get the most from your Leica.
As experts in their field, they know how to preserve the quality, precision, longevity, and intrinsic value of your equipment. They’ll work with you to find the best solution for your needs — from straightforward advice to repairs and maintenance.
How to place a repair order
Not sure where to start?
If you're unsure about your product or how to arrange a repair, please get in touch with our Customer Care team by email, (customercare.uk@leica-camera.com) and we'll be glad to help.
By post or courier
Please send your Leica product together with the following:
- Your full name, address, phone number and email address
- A detailed description of the fault
- Your completed repair form or reference number (if available)
- A copy of your purchase invoice (required for warranty claims)
Please remove all unrelated accessories (straps, batteries, lenses, filters, boxes, memory cards, etc.) before sending. Leica cannot accept or store these items and cannot guarantee their return.
In person
Alternatively, you are welcome to bring your product to our Client Services office in person, where our team will be happy to assist you. First Floor, 15 Greek Street, London, W1D 4DP, United Kingdom
List-of-Unrepairable.pdf
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Sensor Clean
Book hereWith use, dust accumulates on every digital camera’s sensor. In time, it begins to show as blurred dark spots on photographs. In order to maintain your camera's photographic brilliance, Leica offers a professional sensor cleaning service. Our factory-trained technicians will dust off your Camera with state-of-the-art technology, so you can enjoy spotless digital photography again.
Spare parts
To process a spare parts order, please email us with the following details:
- Product description
- Serial number
- Description and quantity of the part(s) required
If you're unable to describe the part precisely, a photograph can also help us identify what you need.
Please send your request to: customercare.uk@leica-camera.com
Repair service for Leica Sport Optics products
The Leica Camera AG factory in Portugal was established in 1972 and employs a workforce of highly-skilled and experienced personnel. In future, we intend to draw more on their outstanding expertise and knowledge to the benefit of our Leica Sport Optics customers, and have therefore decided to merge the service centres in Portugal and Wetzlar. In this way, we make it possible to offer you an exceptional level of first-class service from one single source
LEITZ Sport Optics
Please note that we have stopped all repairs on LEITZ sport optics products. Due to the age of these models, they have been discontinued and spare parts are no longer available.
We apologise for any inconvenience this may cause..
Shipping Times
If your repair needs to be carried out at one of our European repair centres, we are required to provide customs documentation, including a commercial invoice, for clearance purposes. As a result, turnaround times for repairs sent to the EU have increased due to the additional customs procedures.
Please note that, following Brexit, repairs sent to our overseas workshops are also subject to customs inspections, which can extend transit times.
If your product cannot be repaired locally, please allow up to three weeks for it to reach the overseas workshop and up to three weeks for its return. Shipping alone can therefore take approximately 4 to 6 weeks. Repair work may then require an additional 1 to 2 weeks in many cases, depending on the nature of the repair.
Please note that these timescales are estimates only. Actual turnaround times may vary and could be longer depending on the product, customs processing, parts availability, and current workshop demand.
