Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product via mail, courier, or parcel service. Please fill in the Repair and Service Booking Form here to arrange the servicing or repair of your Leica product. Once you complete the form, including a description of the work required and then click the submit button, you will receive a confirmation email with a unique reference number. Please print the confirmation email and include with the Leica product when sending to us.
To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
All accessories must be removed (this includes protectors, straps, batteries, lenses, filters, boxes) as these cannot be accepted by our repair team. We do not take responsibility for accessories sent in and we cannot guarantee their return.
Leica Camera Ltd.
64-66 Duke Street
W1K 6JD - London, UK
Email: customercare.uk@leica-camera.com
phone: +44 (0) 207 629 1351
Sensor cleans
A sensor clean is necessary on a regular basis as dust build-up is inevitable. Leica offers two free sensor cleans per calendar year for cameras under warranty, after which we provide a paid-for service. Customers need to book an appointment in advance by phone or through our website to guarantee a quick turnaround. Requests for an urgent sensor clean can be made, subject to availability.
Bookings are available in our Mayfair store Monday to Friday from 11:00 - 16:00.
Customers can either bring their camera to Leica Store London Mayfair or send it via post or courier.
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
Please contact our Customer Care.
