Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
Film photography has globally experienced a veritable renaissance in recent years.
Thanks to the great interest, analogue M cameras reach us from all over the world for service, because only at our headquarters in Wetzlar specially trained technicians have the necessary expertise.
Before sending in your order, please note that the service for our analogue models currently takes up to 6 months. Based on the trend of the order situation and our personnel capacity, we can currently neither make binding statements on the service duration nor respond to desired deadlines.
We are working intensively to minimize repair times while continuing to meet the highest quality standards.
Trusting that the situation will improve soon, we thank you very much for your understanding.
Your Leica Customer Care
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product via mail, courier or parcel service. Please enclose your name, address, phone number, fax or e-mail address and a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To place your repair order, please download the form "Repair and Service Form" below and enclose it to your shipment.
Leica Camera Australia Pty Ltd
3/876 Lorimer Street
VIC 3207 Port Melbourne
phone: +61 3 9248 4455
Fax: +61 3 9248 4455
Leica’s exclusive Pick-up Service is the quickest and easiest way to send in your Leica product for service during warranty period. Simply give our Customer Care Representatives or your local Service Partner a call.
Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
Please contact our Customer Care.