Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product by mail, courier, or parcel service. Please include your name, address, phone number, and email address, along with a description of the malfunction.
To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To request a repair, please use our online contact form. This allows you to conveniently submit all the required information.
If you are sending your product from outside the EU, please also download the pro forma invoice form for repair and service (see below) and include it with your shipment.
Pick-up Service
Leica’s exclusive Pick-up Service is the quickest and easiest way to send in your Leica product for service during warranty period. You can find our country-specific contact options for sending in your Leica product here: Contact
Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
Repair service for Leica Sport Optics products
Leica Camera AG has operated a manufacturing facility in Portugal since 1972, employing highly qualified and experienced staff. We would like to make even greater use of this expertise for our Leica Sport Optics customers in the future. Therefore, we have merged our service centers in Portugal and Wetzlar. This allows us to provide you with first-class service from a single source and at the highest level of quality.
Would you like to send your Leica binoculars, riflescope, or spotting scope for repair or maintenance? Please use our online contact form to request a repair. It allows you to conveniently provide all the necessary information.
Please send your Leica Sport Optics product directly to our Customer Care Service Center in Portugal. Our colleagues, who are fluent in German and English, will provide you with your cost estimate, updates on the repair, or your invoice. After the repair or maintenance has been completed, your Leica Sport Optics product will, of course, be returned to you.
If you are sending your product from outside the European Union, please also download the Pro Forma Invoice for Repair and Service (see below) and include it with your shipment.
Please send your product to:
Leica - Aparelhos Ópticos de Precisão S.A.
Customer Care
Rua da Leica, 55
PT-4760-810 LOUSADO
Portugal
Repair and Service-Form Sport Optics
English
Proforma Invoice Sport Optics
English
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
You can find our country-specific contact options for sending in your Leica product here: Contact
Important information for shipments from outside the EU
Please be advised that customs handling can take 5-7 days, the processing period for your order between arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.
To enable the fastest customs processing possible, we strongly recommend to ship with UPS or FedEx. With transport by other carriers the process will take considerably longer.
Our Customer Care representatives gladly support you if you have questions regarding customs and shipping.
You can find our country-specific contact options for sending in your Leica product here: Contact
