Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Entrust the repair and maintenance of your photographic equipment to our Customer Service team. Our dedicated experts will guide you precisely throughout the repair process, ensuring smooth, personalised support. Depending on the nature of the repair, our experts will either handle it directly at Leica Store Paris Village Royal or send your equipment to our factory in Germany.
For any enquiries, please contact our team directly using the details below or make an appointment with our Customer Service team at the address provided.
Leica Store Paris Village Royal
26 Rue Boissy d'Anglas, 75008 Paris
Email : serviceclient.fr@leica-camera.com
Phone : 01 48 05 32 85
T&C Repair and Distance Sales
English
Repair and Service-Form Photography
English
Proforma Invoice Photo
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Pick-up Service
Leica’s exclusive Pick-up Service is the quickest and easiest way to send in your Leica product for service during warranty period. You can find our country-specific contact options for sending in your Leica product here: Contact
Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
Repair service for Leica Sport Optics products
If you would like to have your Leica equipment, binoculars or observation products repaired or serviced, our team is here to assist you.
Our dedicated experts will guide you throughout the process, ensuring smooth, personalised support. Your equipment will be sent to our manufacture in Portugal, established in 1972 and renowned for its exceptional craftsmanship. This manufacture employs highly qualified and experienced staff, ensuring an unparalleled level of service.
For any enquiries, please contact our team directly using the details below or make an appointment with our Customer Service team at the address provided.
Leica Store Paris Village Royal
26 Rue Boissy d'Anglas, 75008 Paris
Email : serviceclient.fr@leica-camera.com
Téléphone : 01 48 05 32 85
Repair and Service-Form Sport Optics
English
Proforma Invoice Sport Optics
English
Important information for shipments from outside the EU
Please be advised that customs handling can take 5-7 days, the processing period for your order between arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.
To enable the fastest customs processing possible, we strongly recommend to ship with UPS or FedEx. With transport by other carriers the process will take considerably longer.
Our Customer Care representatives gladly support you if you have questions regarding customs and shipping.
You can find our country-specific contact options for sending in your Leica product here: Contact
