1. Orders and Products
How can I search for a product on the website?
You can search for a product using the search bar at the top of each page. Enter a keyword, product reference or the name of the product you are looking for. You can also browse the different categories in the menu to discover our full product range.
Where can I find technical information about a product?
Each product page includes a detailed section with a description, technical specifications and compatibility information.
How do I place an order?
- Select the product of your choice and add it to your cart.
- Once your cart is complete, click “Proceed to Checkout”.
- Sign in or create a Leica account if this is your first order.
- Choose your preferred delivery method.
- If you have a promotional code, enter it in the dedicated field.
- Select your preferred payment method from the available options.
- Confirm your order via the secure payment interface.
If you need any assistance, you can contact the Leica Online Store at +33 (0)6 58 74 72 76.
How do I confirm an order?
Once you have added your products to your cart, follow the checkout steps through to payment confirmation. You will then receive a confirmation email summarising your order and delivery details.
How do I know if my order has been successfully placed?
A confirmation email will automatically be sent to you once your order has been successfully placed.
If you do not receive it within a few minutes, please check your spam folder or contact our customer service team at onlinestore.fr@leica-camera.com.
Can my order be delivered in multiple shipments?
Depending on product availability, your order may be shipped from different logistics centres in France or Germany. In this case, you will receive multiple parcels at no additional cost. You will, of course, only be charged once.
2. Payment
Is payment secure?
Yes. Payments on leica-camera.com are fully secure.
All credit card transactions are processed through the secure server of our payment partner Adyen, which uses advanced encryption protocols to ensure the confidentiality and security of your data.
Your banking details are never transmitted in an unencrypted format and are never stored by Leica Camera.
The 3D Secure system provides an additional layer of protection through an extra authentication step when making online purchases. During payment, your bank verifies the identity of the cardholder before authorising the transaction.
After entering your payment details, you will be redirected to your bank’s secure website. A 3D Secure window will open, where you will need to follow your bank’s authentication process. This may include, for example:
• entering a code received by SMS
• entering your date of birth
• answering a personal security question
This exchange between you and your bank is fully secure and confirms that you are the authorised cardholder.
If you experience any issues with 3D Secure authentication, such as not receiving the code or having an incorrect phone number registered, please contact your bank directly.
Please note: After three failed authentication attempts, the transaction will be cancelled. Your card may also be temporarily blocked following several unsuccessful attempts. In this case, please contact your bank to reactivate it.
What payment methods do you offer?
We accept the following payment methods:
• Visa, Mastercard, Bancontact and American Express
• PayPal, Apple Pay and Google Pay
• Interest free instalment payments with Alma (up to €15,000)
• Bank transfer for orders of €1,000 or more (orders are dispatched once payment has been received)
• Financing provided by Cetelem (available in mainland France and Monaco only)
Why has my credit card payment been declined?
There are several possible reasons why your payment may have been declined:
• you have reached your card’s payment limit
• 3D Secure authentication was unsuccessful
• your card is not compatible with our payment platform
If you are unsure, we recommend contacting your bank before placing your order again.
Where can I find my invoice?
Your invoice is available in your customer account under “My Orders”. You can also request it from our customer service team via the contact form or by email at onlinestore.fr@leica-camera.com.
3. Shipping
What are the shipping times?
Orders are generally dispatched within 24 to 48 business hours after payment confirmation. Once your parcel has been handed over to the carrier, you will receive your tracking information and will be able to view a more accurate estimated delivery date.
For mainland France and Monaco, delivery generally takes between 24 and 72 hours after dispatch, excluding periods of high activity.
For Belgium and Luxembourg, delivery times vary depending on the product ordered and its availability in our local or European stock. If you would like to know the estimated delivery time for your order, please feel free to contact our Customer Service team, who will be able to provide further information based on the product concerned.
Which countries do you deliver to?
Delivery is currently available to France, Monaco, Belgium and Luxembourg. If you would like to place an order from another country, please consult the list of our authorised dealers on leica-camera.com.
Which carrier will deliver my order?
Deliveries to mainland France, Monaco, Belgium and Luxembourg are handled by DHL or Chronopost. Orders containing a standalone battery are shipped exclusively via UPS in accordance with transport regulations.
4. Returns and Refunds
What are the return conditions?
You have 14 days from the date you receive your order to exercise your right of withdrawal. Products must be returned in their original packaging, complete and in perfect condition.
If any damage is identified or if the product shows signs of use, a reduction in the refund amount may be applied.
We recommend taking photos of your item before shipping your return so that you have a record of its condition at the time of return.
How will I receive my refund?
Once your parcel has been received, our after sales service team will carry out a quality check. Your refund will then be issued to the same payment method used for the original purchase.
5. Warranties
How can I make a warranty claim?
For any repair or support request, please contact our Leica Customer Care team:
Leica Store Paris Village Royal
26 Rue Boissy d’Anglas, 75008 Paris
Email: serviceclient.fr@leica-camera.com
Tel.: +33 (0)1 72 35 55 18
Can I extend the warranty period?
Yes. By registering your product on the Leica website, you can benefit from a 12 month warranty extension.
This offer applies to cameras and lenses from the M System, SL System, D-Lux 8 and Q series, as well as Leica watches.
For more information, please visit: Registration and Warranty Extension.
6. Support and Contact
Haven’t found the answer to your question?
Contact us via:
Email: onlinestore.fr@leica-camera.com
Tel.: +33 (0)6 58 74 72 76
Or use our contact form on the official website.
Can I speak to a Leica expert by phone?
Yes. You can book an appointment with a Leica expert for personalised advice on choosing or setting up your product.