This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the "Organisation"). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.
We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
If you believe you have found a security vulnerability, please submit your report to us using the following link/email:
In your report please include:
* Asset (web address, IP, product or service name) where the vulnerability can be observed
* Weakness (e.g. CWE) (optional)
* Severity (e.g. CVSS v3.0) (optional)
* Title of vulnerability (mandatory)
* Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations) (mandatory)
* Impact (what could an attacker do?) (mandatory)
* Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
Optional Contact Details:
* Email Address
# What to expect
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We'll also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.
We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We'd like to unify guidance to affected users, so please do continue to coordinate public release with us.
You must NOT:
* Break any applicable law or regulations.
* Access unnecessary, excessive or significant amounts of data.
* Modify data in the Organisation's systems or services.
* Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
* Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
* Disrupt the Organisation's services or systems.
Security Support Period
We take the growing risk of security threats to our products very seriously. We have long been committed to the ongoing effort to continuously provide security updates for our products. Device models will be supported with security updates for at least 4 years from their launch day which can be found below. We publish and update the End Of Life (EOL) device model list below on a periodic basis which includes the device models that are end of support and will not be maintained by any security updates, so you can check if your device is still supported.
*Some device models may be supported with security updates for 5 years or even longer, depending on the actual situation. If a security vulnerability with extremely high risk is disclosed, we may still provide necessary security updates to you, even if your device is in the EOL product list.
Launch Date for Product
Product Launch Date
30193, 30187 Sept 7th, 2023