Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product by mail, courier, or parcel service. Please include your name, address, phone number, and email address, along with a description of the malfunction.
To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To request a repair, please use our Online-Kontaktformular. This allows you to conveniently submit all the required information.
If you are sending your product from outside the EU, please also download the pro forma invoice form for repair and service (see below) and include it with your shipment.
Repair service for Leica Sport Optics products
The Leica Camera AG factory in Portugal was established in 1972 and employs a workforce of highly-skilled and experienced personnel. In future, we intend to draw more on their outstanding expertise and knowledge to the benefit of our Leica Sport Optics customers, and have therefore decided to merge the service centres in Portugal and Wetzlar. In this way, we make it possible to offer you an exceptional level of first-class service from one single source. If you wish to send us your Sport Optics product for maintenance or repair, then please ship your Leica binoculars, riflescope or spotting scope directly to our Customer Care Service Centre in Portugal. Our colleagues there will send you a cost estimate, a detailed report on any repairs that may be required or your invoice – and will naturally safely return your Leica Sport Optics product to you after completion of the maintenance or repair order.
Send to:
Leica - Aparelhos Ópticos de Precisão S.A.
Customer Care
Rua da Leica, 55
PT-4760-810 LOUSADO
Portugal
Important information for shipments from outside the EU
Please be advised that customs handling can take 5-7 days, the processing period for your order between arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.
To enable the fastest customs processing possible, we strongly recommend to ship with UPS or FedEx. With transport by other carriers the process will take considerably longer.
Our Customer Care representatives gladly support you if you have questions regarding customs and shipping.
You can find our country-specific contact options for sending in your Leica product here: Contact
Pick-up Service
Leica’s exclusive Pick-up Service is the quickest and easiest way to send in your Leica product for service during warranty period. You can find our country-specific contact options for sending in your Leica product here: Contact
Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
Sensor cleans
Over time, dust can accumulate on the sensor of a digital camera, leading to unwanted dark spots on your photos.
To ensure the best possible image quality for your Leica digital camera, Leica offers a professional sensor cleaning service. Our specially trained Leica technicians use state-of-the-art technology to remove dust particles, allowing you to use your camera once again with flawless digital quality.
You can find our country-specific contact options for sending in your Leica product here: Contact
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
You can find our country-specific contact options for sending in your Leica product here: Contact
