Operations, Quality Management & Customer Care
Leica career fields
We’re happy when our customers are happy
Leica’s quality, renowned the world over, goes far beyond the products themselves. It can be seen in the way we interact with one another in the company as well as in the excellent standard of service we uphold for our customers. Learn about the many possibilities to contribute your strengths to our Operations, Quality Management and Customer Care teams.
In the Operations team:
- You analyse the global procurement markets, select the right supplier, qualify and develop them, and actively manage our purchasing portfolio.
- You industrialize high-end products, develop sophisticated manufacturing processes and are a bulwark for the “Made in Germany” seal of quality.
- You combine our traditional craftsmanship with cutting-edge production methods in our factories and in this way create timeless products that deliver top-tier performance and unmatched quality.
- You have a firm grasp on key technological competencies and tap our enormous value-creation potential to ensure the uniqueness of our production.
- You distribute our products globally, meeting the high expectations of our customers around the world.
- You provide an important basis for employee satisfaction by creating a welcoming atmosphere at the Leitz Park.
In the Quality Management team:
- You create the highest degree of customer trust on a daily basis and ensure the future of the company through the excellent quality of our products and processes.
- You help Leica employees realise their full potential.
- You live a mindful culture of quality that focuses on people and encourages personal responsibility.
- You ensure quality in every process, consistently aligning workflows with customer needs.
- You provide for orientation and security by collectively defining, transparently documenting and consistently developing our business processes.
- You apply the principle of continuous improvement, strictly implement Leica’s ambitious quality targets and strive for operational excellence every day.
- You recognise that quality management is an agile system where methods and procedures demand continuous adaptation to the ever-changing, complex environment.
- You promote a courageous, opportunity-driven awareness of quality.
In the Customer Care team:
- You offer detailed technical support for the entire Leica Camera product portfolio.
- You apply technical skills to bring classic Leica products back to life, so they can continue to tell their one-of-a-kind story.
- You ensure each restored camera preserves Leica’s legacy of excellence in craftsmanship.
- You keep both innovative and historical technology alive.
- You work closely with collectors and aficionados to keep their valuable Leica cameras from decades past in excellent condition.
- You implement service standards and ensure that these standards are complied with worldwide.
- You offer individual customer care, while also identifying and fulfilling customer requests.
- You answer all technical and general questions about our products and help users get the most out of their Leica.
- You are very knowledgeable about historical products and share that knowledge with customers.
