Terms of Guarantee of Leica Camera AG

Dear Leica Customer,

Congratulations on the purchase of your new Leica product - you bought a world famous brand product.

In addition to your legal guarantee claims against your seller we, Leica Camera AG ("LEICA") grant you a voluntary guarantee service for your Leica product according to the following provisions ("Leica Guarantee"). Thus, the Leica Guarantee neither restricts your legal rights as a consumer under the relevant law, nor your rights as a consumer against the trader with whom you entered into the purchase contract.

Kind regards,
Leica Camera AG

The Leica Guarantee

You purchased a Leica product produced according to specific quality guidelines and tested at each stage of production by experienced specialists. For this Leica product, including the accessories contained in the associated original packaging, we grant you the following Leica Guarantee which applies as from April 01, 2023. Please note that we do not grant any guarantee in the event of commercial use.

For some Leica product we offer you an extension of the guarantee period if you registered with our Leica account. For details, please consult our website www.leica-camera.com.

Scope of the Leica Guarantee

During the guarantee period, complaints based on manufacturing and material defects will be remedied free of charge, at LEICA's discretion, by repair, replacement of defective parts, or by exchange for a corresponding defect-free Leica product. Replaced parts or products pass to the ownership of LEICA.

Further claims of any kind and on any legal grounds whatsoever in connection with this Leica Guarantee are excluded.

Exclusion from the Leica Guarantee

Parts subject to wear and tear, such as eyecups, the leather coating, carrying straps, reinforcements, batteries as well as mechanically stressed parts are excluded from the Leica Guarantee, unless the defect was caused by manufacturing or material defects. This also applies to any damage of the surface.

Lapse of claims under the Leica Guarantee

Guarantee claims lapse if the relevant defect was caused by improper handling; they may also lapse if, among other things, third-party accessories have been used, the Leica product has not been opened properly or has not been properly repaired. Guarantee claims also lapse if the serial number is unidentifiable.

Assertion of the Leica Guarantee

For being able to assert a guarantee claim, we require a copy of the purchase receipt of your Leica product from one of the dealers authorised by LEICA ("Authorised Leica Dealer"). The purchase receipt must show the date of purchase, the Leica product with its article number and serial number and details on the Authorised Leica Dealer. We reserve the right to ask you to present the original receipt. Alternatively, you can send us a copy of the guarantee certificate. Please note that the certificate needs to be fully completed and that the Leica product must have been sold by an Authorised Leica Dealer.

Please send us your Leica product together with a copy of the purchase receipt or the guarantee certificate as well as a description of your complaint to

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Germany

E-Mail: customer.care@leica-camera.com
Telephone: +49 6441 2080-189

or to an Authorised Leica Dealer.

Additionally, LEICA offers a pick-up service within the EU. Also in that case, please include a copy of the purchase receipt or the guarantee certificate and contact us via e-mail or on the phone.

Guarantee period

The guarantee period of your Leica product is specified in the following table. It starts on the day of sale by an Authorised Leica Dealer.