Returns and exchanges of any physical product are accepted within 14 days from the date of purchase when presented with the original sales receipt at the original place of purchase. A full refund will be issued provided the goods are in brand new condition and the packaging is intact. For refunds related to a service, please see below. The refund amount will be returned in the same form of payment used at the time of purchase. Refunds for cash purchases with a value higher than 2000 DKK will be made in the form of an electronic payment/bank transfer.

A refund/exchange will not be issued if:

· The packaging is damaged, incomplete or shows signs of soiling and/or the product is
   not in brand new and in perfect condition.
·  Referred to a service (e.g. delivery, Akademie course, etc).
·  The product was customised by Leica Customer Care.
·  The product was a special order.