Terms of Guarantee of Leica Camera AG

Dear Leica Customer, Congratulations on the purchase of your new Leica product – you have acquired a world-renowned brand product.

In addition to your statutory warranty rights against your seller, we, Leica Camera AG (“LEICA”), grant you a voluntary guarantee for your Leica product according to the following provisions (“Leica Guarantee”). The Leica Guarantee does not restrict your legal rights as a consumer under applicable law, nor your rights against the dealer with whom you concluded the purchase contract.

Kind regards, Leica Camera AG

The Leica Guarantee

You have purchased a Leica product manufactured according to strict quality standards. For this Leica product, including the accessories contained in the original packaging, we grant the following Leica Guarantee, effective as of April 1, 2023. Please note that we do not provide any guarantee for commercial use.

Scope of the Leica Guarantee

During the guarantee period, complaints based on manufacturing and material defects will be remedied free of charge, at LEICA’s discretion, by repair, replacement of defective parts, or exchange for an equivalent defect-free Leica product. Replaced parts or products become the property of LEICA.

Further claims of any kind and on any legal grounds in connection with this Leica Guarantee are excluded.

Exclusions from the Leica Guarantee

Parts subject to wear and tear are excluded from the Leica Guarantee. This also applies to any damage to surfaces.

Lapse of Guarantee Claims

Guarantee claims lapse if the defect was caused by improper handling. They may also lapse if third-party accessories were used, the Leica product was not properly opened or repaired.

How to Assert a Guarantee Claim

To assert a guarantee claim, we require a copy of the purchase receipt from an Authorised Leica Dealer. The receipt must show the purchase date, the Leica product with article number, and details of the Authorised Leica Dealer. We reserve the right to request the original receipt. Alternatively, you may send a copy of the guarantee certificate, which must be fully completed and issued by an Authorised Leica Dealer.

Please send your Leica product together with the copy of the purchase receipt or guarantee certificate and a description of the complaint to:

Leica Camera AG Customer Care
Am Leitz-Park 5
35578 Wetzlar
Germany
E-Mail: customer.care@leica-camera.com
Telephone: +49 6441 2080-189

or to an Authorised Leica Dealer.

LEICA also offers a pick-up service within the EU. Please include a copy of the purchase receipt or guarantee certificate and contact us via e-mail or telephone.

Guarantee Period

The guarantee period for your Leica product is 2 years.